Community service and other charitable acts are a part of the culture of many if not most of our National List Member law firms. Our own Kacey Rask joined and has served on the board of a group for professional… Read More ›
Customer Service
NL Member Profile: Teller, Levit & Silvertrust, P.C.
Teller, Levit & Silvertrust, P.C. has been with The National List for 33 years. This Member Profile is a condensed version of the history of the firm, written by Leo Feldman and published “a few years back” as The Founding Fathers of… Read More ›
Personal Email: Improving Effectiveness & Avoiding Mistakes
This blog is NOT about mass emails that are part of a marketing plan. It IS about emails you send to co-workers, colleagues, or one or two contacts outside your office (clients, customers, prospects, vendors, etc.) It’s about emails you… Read More ›
NARCA, Spring 2016: Marketing Your Firm in Today’s ARM Environment
“What can I do in order to make my firm more marketable to potential clients within the industry?” was a question that popped out on the Spring 2016 NARCA Conference Agenda, as NL VP of Client Services Kacey Rask was… Read More ›
Collector Motivation via Technology: “Gamification”
“How to Motivate Collectors” was always one of the most popular sessions at user conferences I planned for my former employer. Every collection department or agency uses some type of motivational activities to keep employees focused and at peak productivity,… Read More ›
Thankful for You!
As we pause this week to focus on what we are thankful for, we want you to know that we are thankful for you—each one of our clients and members—individually. Each of you has made a unique contribution to our… Read More ›
CLLA 2015 NY Fall Conference Recap
Meet, Learn and Play with CLLA was the theme for this year’s CLLA Fall Collections-Focused Conference, held November 12th – 14th, at the Sheraton NY Times Square Hotel. Fortunately, I was able to do all three—meet, learn and play–during my… Read More ›