You’ve exhausted your collection efforts on a delinquent account! You think the account is “suit-worthy,” but you’re not sure how to find an attorney that will be the “best fit” for the debt collection needs of your client and your… Read More ›
Customer Service
Collect an Overdue Account – Keep a Customer!
“Customer satisfaction” is probably most often associated with a sales process or a product or service purchased by a consumer. Unfortunately, it is also something creditors can be afraid of losing when it comes to collecting on overdue accounts. Small… Read More ›
Community Service and Charitable Acts Are Win/Win for Collection Professionals
Community service and other charitable acts are a part of the culture of many if not most of our National List Member law firms. Our own Kacey Rask joined and has served on the board of a group for professional… Read More ›
NL Member Profile: Teller, Levit & Silvertrust, P.C.
Teller, Levit & Silvertrust, P.C. has been with The National List for 33 years. This Member Profile is a condensed version of the history of the firm, written by Leo Feldman and published “a few years back” as The Founding Fathers of… Read More ›
Personal Email: Improving Effectiveness & Avoiding Mistakes
This blog is NOT about mass emails that are part of a marketing plan. It IS about emails you send to co-workers, colleagues, or one or two contacts outside your office (clients, customers, prospects, vendors, etc.) It’s about emails you… Read More ›
NARCA, Spring 2016: Marketing Your Firm in Today’s ARM Environment
“What can I do in order to make my firm more marketable to potential clients within the industry?” was a question that popped out on the Spring 2016 NARCA Conference Agenda, as NL VP of Client Services Kacey Rask was… Read More ›
Collector Motivation via Technology: “Gamification”
“How to Motivate Collectors” was always one of the most popular sessions at user conferences I planned for my former employer. Every collection department or agency uses some type of motivational activities to keep employees focused and at peak productivity,… Read More ›