Contact centers are a part of some NL member firms and client businesses. In this guest blog based on a new white paper* available from IAT SmartDial, you will learn how to improve contact center productivity in four key areas:… Read More ›
cell phone scrubbing
Is Your Firm in Danger of Fines &/or Litigation for Making Multiple Collection Calls to Wrong Numbers or Cell Phones?
“Consumer attorneys argue that multiple wrong number collection calls to the same phone number are intentional (thus subject to the $1500 [vs. the $500] per-call penalty), if the debt collector does not have in place adequate procedures for a consumer… Read More ›